If you would like to use this service please sign up at the surgery in order to obtain your username and password. We require an email address and 2 forms of ID one of which must be photo ID (e.g. passport, driving licence).
You can also download the SystmOnline app for free. It can be found by searching ‘SystmOnline’ within the app store on any IOS enabled device. You can download the Iphone app via the Apple App Store.
Download 'Request for Online Services' Form
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online in addition to the existing methods of accessing these services.
It will be your responsibility to keep your log in details and passwords safe and secure.
If you know or suspect that your record has been accessed by someone that you have not
agreed should see it, then you should change your password immediately.
If you can't do this for some reason. We recommend that you contact the practice so they can
remove online access until you are able to reset your password.
If you print out any information from your record, it is your responsibility to keep this
secure. If you are at all worried about keeping printed copies safe, we recommend that
you do not make copies at all.
Before you apply for online access to your record, there are some other
things to consider.
Although the chances of any of these things happening are very small, you will be asked that you
have read and understood the following before you are given login details
Forgotten History There may be something you have forgotten about in your record that you
might find upsetting
Abnormal results or bad news If your GP has given you access to test results or
letters, you may see something that you find upsetting to you. This may occur before you have
spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone It's up to you whether or not you share
your information with others - perhaps family members or carers. It's your choice, but also your
responsibility to keep the information safe and secure.
Coercion If you think you may be pressured into revealing details from your patient record to
someone else against your will, it is best that you do not register for access at this time.
Misunderstood information Your medical record is designed to be used by clinical
professionals to ensure that you receive the best possible care. Some of the information within
your medical record may be highly technical, written by specialists and not easily understood. If
you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else If you spot something in the record that is not about you or
notice any other errors, please log out of the system immediately and contact the practice as soon