Buchanan Road Surgery

Other Important Information

Help Us To Help You

You will be treated as a partner in the care and attention you receive. Being a partner means we have responsibilities to each other.  You can help us to help you in the following ways;

Please try to be on time for your appointments as arriving late may cause delays and inconvenience to other patients.

You should inform the surgery if you are unable to keep your appointment.  This will enable us to change your appointment to a more convenient time and allow another patient to be seen in your place.

You should notify us of any changes to your name, address or telephone number.  This will avoid wasted hospital appointments, confusion and delays.

If you are aged 16 to 75, and  have not been seen at the surgery for three years or more, we will arrange a health review at your next consultation. However, if you are over 75 a health review will be offered if you have not been seen for 12 months.

Our aim is to treat you with the respect you deserve and we expect you to treat us in a similar way.  Any patient who regularly misses appointments without telling us, or is violent or abusive to any of our staff or other patients whilst on our premises  will be removed from our list. Also any deliberate damage to our property will result in similar action.

We Care What You Think

We will endeavour to provide a caring and efficient service, responding to your needs in a friendly and approachable manner.  We welcome your views and suggestions, which will help us to improve our service to you. There is a suggestion box in our waiting room which we would encourage you to use.

If you have a complaint, please ask at reception for a  complaint’s leaflet which explains our procedure for making complaints or download the forms below. If you wish, you can also contact Gill Pascott at Sheffield Primary Care Trust Complaints Department, Don Valley House, Savile Street East, Sheffield S4 7UQ or at gill.pascott@sheffieldpct.nhs.uk or telephone 0114 2264564.

Complaints Procedure Form

Complaints Form

The address and telephone number of your local Primary Care Trust is:

Sheffield North Primary Care Trust, Welfare House, North Quadrant, Firth Park SHEFFIELD, S5 6NU

Tel. No. 0114 271 6289

Data Protection Act (DPA)

Only health care professionals have access to patient information and your rights under the DPA are respected and protected at all times.

Access

We have facilities for people with disabilities such as  hearing loop, disabled toilet, wheelchair access, and a designated  parking bay.  If you need any help accessing our facilities, please ask our reception staff.